From our CEO
Our mission is to provide our travelers with the best technology solutions to plan and finalize their travel plans,
regardless of their preferred method to book their travel. We staff our centers 24 x 7 x 365 so that our customers can immediately
talk to an agent without being burdened by long wait times or endless IVRs that get in the way of talking to a person.
We believe in the human touch to make a difference and get travelers exactly what they are looking for.
We understand that sometimes travelers have a quick question that can easily be answered via chat,
so we also staff our chat desks 24 x 7 x 365 for immediate service. In our quest to provide an excellent experience to our travelers,
we also need to excel with highly competitive prices for airlines tickets, hotel rates, car rentals and other travel services.
For this, we have dedicated teams that are solely focused on ensuring that we have the best contracted rates.
Travel makes the world a smaller place, and by bringing people together we make it a better place.
We at LBF Travel are excited about playing our role in helping travelers worldwide.
From the time my mother put a tag around my neck and sent me to fly on my own as an eight-year-old from Senegal to Germany to
spend summer vacations with family near Frankfurt, I have been in love with travel.
I feel proud and privileged to lead a wonderful team of 850+ talented team members working to help travelers in their planning,
research and booking of their trips all over the world. We are currently catering to travelers from most parts of the world and
have dedicated language specialists in English, Spanish, Portuguese, French, Chinese and Thai.
With an objective to serve one and all, we are tirelessly working on adding more language competency to our teams.
Michael H. Thomas
Chairman & CEO
LBF Travel, Inc.